✦
Trusted Global BPO & Customer Experience Partner

Next-level Business Support,
delivered flawlessly.

CX Innovative Solutions helps high-growth brands scale with premium, dedicated support teams, technical helpdesks, and back-office operations. Elevate CSAT while optimizing costs.

Get a Free Quote → ▶ Explore Team
ISO 27001 Secure
98.4% Average CSAT
24/7/365 Support
Business team collaboration in a modern office
Business Growth
98.4% Customer satisfaction
✦
Team Support delivered · daily
↑ 99.8%
SLA Attained
Trusted by high-growth companies worldwide
Apex Fintech
Velo E-Comm
Alt SaaS
MediCloud
Arclight AI
Nova Logistics
EduStream
Zeta Pay
Apex Fintech
Velo E-Comm
Alt SaaS
MediCloud
Arclight AI
Nova Logistics
EduStream
Zeta Pay
Outsourcing Solutions

Designed for impact
at global scale

We offer specialized outsourcing divisions tailored to your operational needs, backed by rigorous training and top-tier technology.

01 — Customer Support & Care

High-touch omnichannel support

Deliver exceptional customer care across voice, live chat, email, and social. Our dedicated agents act as a seamless extension of your brand.

✓
Omnichannel voice & digital response
✓
Rigorous QA & continuous agent training
✓
Dedicated team leads & active monitoring
SLA Attainment
99.8%
Average CSAT
98.6%
Recent Ticket Milestones
E-commerce backlog clearedDone
VIP voice queue coveredActive
Sentiment report generatedDone
02 — Technical Support & Helpdesk

Tier 1-3 helpdesk & troubleshooting

Resolve complex product inquiries, software bugs, and hardware challenges. Our tech support specialists are trained to handle sophisticated issues with speed.

✓
Tier 1, 2, and 3 technical support
✓
SaaS, hardware, and mobile app helpdesks
✓
Deep CRM integration & bug escalation
Active Helpdesks
Level 1 HelpdeskRunning
Level 2 EscalationsRunning
Knowledge Base AuditsActive
API IntegrationsActive
Avg First-Response Time
42s
Solved
14.2k
03 — Back-Office & Data Operations

Precision data & billing operations

Offload high-volume, data-heavy operations. From payment verification and billing support to data entry and content moderation, we keep your back-office running flawlessly.

✓
High-accuracy data entry & cleansing
✓
Billing support & invoice verification
✓
Content moderation & trust & safety
Operation Leads
A
K
M
+5
Accuracy Rate
99.9%
Back-Office Status
Payroll batch processedDone
Content mod queue checkActive
KYC docs verifiedDone
0+
Global Partners
Across 12 industries
0%
Avg. Cost Reduction
Compared to in-house teams
0%
SLA Compliance Rate
Contractual SLA guarantees
0%
Customer Satisfaction
Average CSAT score maintained
Engagement Models

Flexible outsourcing plans

Scale your support capacity with a service model built around your business goals.

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Success Stories

Brands built on exceptional CX

Here is what our clients say about partnering with CXIS after outsourcing operations.

★★★★★

"We outsourced our entire e-commerce customer support queue to CXIS before Black Friday. They handled a 3x volume spike without any drop in our response times or CSAT. It's the best operational decision we've made."

SL
Sarah Lindqvist
VP of Customer Experience · Velo E-Comm
★★★★★

"CXIS provides our Tier-2 tech support. Their agents are highly technical, quickly grasping our complex software and APIs. They resolved escalations faster than our internal team."

MR
Marcus Reyes
Director of Support · Alt SaaS
★★★★★

"Their back-office verification team has enabled us to scale our KYC approvals instantly. Accuracy is always at 99.9%, and cybersecurity is top-notch."

PK
Priya Kapoor
Chief Compliance Officer · Apex Fintech
★★★★★

"The transition to CXIS was remarkably smooth. They learned our support playbook in under two weeks and launched operations ahead of schedule."

TW
Tom Wainwright
Head of Support Operations · MediCloud
★★★★★

"Their 24/7 coverage gave us a global support footprint overnight. We can now support customers in Europe and Asia without recruiting expensive night-shift teams."

AN
Aiko Nakamura
VP Operations · Zeta Pay
Ecosystem

Integrates with your
existing workflow

Our agents seamlessly adapt to your current CRM, ticketing systems, and telephony stacks.

Zendesk
Salesforce
HubSpot
Intercom
Slack
Shopify
Jira Helpdesk
Freshdesk
Microsoft Teams
Google Workspace
RingCentral
Talkdesk
Zoho CRM
Asana
Monday.com
Genesys
FAQ

Questions,
answered

Can't find what you're looking for? Reach our outsourcing experts at experts@cxis.com — we reply within 2 hours.

We can recruit, onboard, and train a dedicated team of agents within 2 to 4 weeks, depending on the complexity of your workflow and specific product training requirements.
CXIS takes data security seriously. We are ISO 27001 certified, GDPR compliant, and follow strict HIPAA and PCI-DSS guidelines to protect sensitive customer financial and medical data.
Yes, we support multiple languages including English, Spanish, French, German, Mandarin, and Japanese, allowing you to provide localized support to a global customer base.
We have a dedicated QA department that audits agent interactions weekly. We review call recordings, chat transcripts, and email replies against strict quality rubrics, providing continuous coaching.
We offer flexible scaling options. You can scale your agent count up during peak seasons (such as holidays or sales) and scale down during quieter periods with a 30-day notice.
Absolutely. Our agents are trained across all major customer service tools like Zendesk, Salesforce, HubSpot, and Intercom. We connect directly to your systems to maintain data ownership.
✦ Speak with a CX Architect

Ready to elevate your
customer experience?

Partner with CXIS to build a high-performing support operation. Set up a strategy call in under 5 minutes.

Request a Free Quote → Schedule a Demo